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Frequently Asked Questions
> How long will my order take to be delivered?
We aim to dispatch all orders within 1-2 working days. Standard delivery typically takes 2-4 working days from the dispatch date. You’ll receive an email confirmation once your order is on its way.
> Which courier services do you use for deliveries?
We work with a selection of reliable courier partners, including Royal Mail and DPD, to ensure your order arrives safely and on time. The courier used may vary depending on your location and the size/weight of your order.
> Can I track my order?
Yes, absolutely. Once your order has been dispatched, you'll receive a tracking number via email. You can use this to track your parcel directly on the courier's website for real-time updates.
> How do I contact customer support?
You can reach our friendly customer support team by: 📧 Email: [Sales@cellier.co.uk](mailto:sales@cellier.co.uk) — We aim to respond within 24 hours on working days.
> Can I change my delivery address after placing an order?
If your order hasn’t been dispatched yet, we may be able to update your delivery address. Please contact our support team as soon as possible with your order number and the correct address. Once the order is shipped, we’re unable to make any changes.